Frequently Asked Questions
Basic information about your account, orders and YiwuPortal model.
About Our Supplier
+Who is the supplier of these products?
All products are supplied by YIWU ARIVON TRADE CO., LTD. We are our combined trading legal entity headquartered in Yiwu, China.
+Can I contact the factory directly?
All supply and quality control processes are managed by our team. Your YiwuPortal account manager is your contact person for any production-related questions.
+Where are the products produced?
Products are manufactured in China and supplied to you through YIWU ARIVON TRADE CO., LTD.
+What name appears on the customs declaration/commercial invoice?
All customs and commercial documents include YIWU ARIVON TRADE CO., LTD as the exporter.
+You don't name a specific factory, why?
This is a standard business structure for trading companies. Our model gives you a single contracting party for simpler accountability and dispute resolution.