Refund & Return Policy
YiwuPortal is a B2B wholesale intermediary. Goods are sourced or custom-produced per order. Our refund policy therefore differs from consumer e-commerce. Please read the rules below before approving any proforma.
1. Core Rule: Deposit is Non-Refundable
The 30% deposit collected upon proforma approval is non-refundable. The deposit covers supplier reservation, production start and platform operational cost.
This non-refundable design is a deliberate policy choice to prevent ghost-buyer traffic, price scouting and mid-production cancellations.
2. Cancellation Windows
- Before proforma approval: free cancellation — deposit not yet collected.
- After proforma approval: deposit is forfeited; balance is not charged if you cancel.
- After production starts: cancellation not accepted — goods are produced and full payment is due.
- After shipment: cancellation not possible.
3. Platform Filters (Loss Prevention)
Instead of spreading refund risk to all customers, the Platform applies upfront filters:
- Minimum Order Value: orders under $1500.00 USD are rejected.
- Sample Policy: all samples are paid; if the follow-up bulk order is large enough, the sample fee is credited back.
- Proforma Validity: 72 hours; after expiry pricing is recalculated.
4. Quality Disputes (Pre-QC)
A Platform QC report is issued before shipment. You have 48 hours after receiving the report to open a dispute. Valid reasons:
- Wrong product / wrong variant
- Unacceptable quality defects (documented with photos/video)
- Quantity shortfall
- Not matching the agreed specification
Remedies: rework, re-production, price reduction, or partial refund in credit. Cash refunds are only granted when the error is under direct Platform control.
5. Post-Shipment Refunds
Once QC is approved and goods are shipped, no production- or quality-based refund is accepted. Partial refunds may only be considered for:
- Hidden defects occurring in transit (covered by insurance)
- Missing documents prepared by the Platform (e.g. customs refund)
- Administrative error under Platform control
6. Refund Timelines
- Stripe credit card: 5–10 business days
- Bank wire (USD/EUR/TRY): 3–7 business days
- Crypto (USDT/USDC — US customers only): 1–3 business days
- Platform credit: instant
7. How to Open a Dispute
Go to the order inside your dashboard and click "Open Dispute". Attach photos/video and a detailed description. Alternatively email support@yiwuportal.com with your order number.
8. Contact
Arivon Trade LLC — St. Petersburg, Florida, USA
Phone: +1 954 338 7902 • +90 546 676 66 28
Email: support@yiwuportal.com
Reminder: All refund and dispute requests require order-bound evidence (photos, video, documents). The 48-hour QC window is enforced strictly.