Help Center

Frequently Asked Questions

• What if a product is not in the catalog?

  Open an RFQ (Request for Quote) from your dashboard. Our Yiwu team responds within 24-48 hours with price, MOQ and sample options.

• How do I place an order?

  Add items to the cart and press "Request Proforma". Once approved, the order starts with a deposit payment.

• Which payment methods do you accept?

  Stripe (card), bank wire (USD/EUR/TRY), installment plans, and crypto (USDT/USDC) for US customers.

• How much is the deposit?

  Typically 30-50% of the proforma total. The balance is collected after QC approval.

• How long does shipping from Yiwu to Türkiye take?

  Air freight 7-14 days, express (DHL/FedEx) 5-9 days, sea LCL 30-45 days. A live freight quote is offered per order.

• How does quality control work?

  Our Yiwu office prepares a photo + video QC report before shipment. You can open a dispute via the QC report within 48 hours.

• Can I order a sample?

  Yes. All samples are paid. If the follow-up bulk order is large enough, the sample amount is credited back to your account.

• Which documents are prepared?

  Commercial invoice, packing list, certificate of origin, B/L (sea) or AWB (air). Türkiye customs documents and broker coordination included.

• Do I need to register?

  Not for browsing the catalog. For price visibility, RFQs and orders, a free B2B account is required.

• How do I open a dispute?

  Open the order in your dashboard and click "Open Dispute". Attach photo/video evidence and submit within 48 hours.